Technical Support Lead
Technical Support Lead at 222 — New York, NY, US
- Company: 222
- Location: New York, NY, US
- Employment type: FULL_TIME
- Salary: USD 65000–100000 / year
- Posted: 2026-07-17
About this role
what you’ll be doing:
you will be joining 222 as the first customer support specialist - overseeing our overseas support team & overall support org in order to both improve the quality as well as report most common pain points, areas of confusion, and possible product improvements to help solve those problems. you will be overseeing the customer support channels to ensure speed of response and quality of response improves.
you will
this role requires long hours, especially during weekends when the number of members at experiences is highest.
who you are:
you’re extremely sharp: high IQ & EQ
you studied computer science & are excited about building tools to improve support
you’re a people person - understanding other people & getting close to them quickly comes naturally to you
you have the patience required to deal with a high volume of incoming support tickets
low ego - there is no task that is beneath you
you’re interested in product roles later in your career
you’re able to manage and clearly communicate with a team you oversee.
you have the utmost care for high standards and never cut corners
you have the utmost care for the customer experience & helping the customer in anyway you can
you have an ability to sift through feedback to know what is high priority and what isn’t
you love using & obsessing over every corner of a new product - it’s easy for you to quickly understand UX/UI
BONUS: customer support or consumer product experience