Customer Success Lead
Customer Success Lead at Aden — San Francisco, CA, US
- Company: Aden
- Location: San Francisco, CA, US
- Employment type: FULL_TIME
- Salary: USD 80000–120000 / year
- Posted: 2026-07-17
About this role
At Aden, artificial intelligence is not just a feature; it is the core driver of our infrastructure. We are seeking a deeply technical, highly analytical Applied AI Engineer to join our core engineering team. In this role, you will be responsible for bridging the gap between cutting-edge AI research and production-grade enterprise software. You will design, build, and deploy the intelligent systems that power our infrastructure, focusing on large language models (LLMs), autonomous agent frameworks, and advanced data pipelines. You will tackle some of the most complex challenges in the industry: ensuring consistent, highly accurate, and secure outputs from probabilistic models within a strictly regulated enterprise environment. If you are passionate about building robust AI systems that can independently parse complex data, reason through multi-step transactional logic, and execute actions flawlessly, this is the role for you.
Responsibilities
Run customer implementation meetings, including kickoff and go live/training sessions
Design and build Project Management guide, Initial Setup Guide, kickoff deck, and other needed resources for all customer implementations
Collaborate cross functionally with Sales to scope one-time implementation fees and upsell opportunities and Solution Architects for onboarding alignment & project management
Ensure continued customer and internal alignment with implementation plan, including time-management and change-fees if initial scope exceeded
Design customer health check / check in process
Manage annual renewal process
Experience
5+ years in customer-facing roles, 3+ in similar CSM or implementation roles leading customer projects
Strong communication, collaboration, negotiation, conflict resolution, and presentation skills. Proven experience engaging customers
Project management, SOW development and tracking, billable utilization management
Expertise in building and streamlining processes, especially cross functionally and for software implementations
Collaboration with Sales, Product, and Engineering to drive customer impact + growth
Personal Characteristics
Process-driven. You’re a systems-level thinker and can build and streamline processes
Ownership mentality. You take initiative and responsibility; love accountability + growth
Communicator. You’re an excellent communicator: clear, concise, and compelling
Problem Solver. You think critically and creatively to solve customers’ problems
Adaptable. You’re self-sufficient, self-aware, resourceful; bring structure to ambiguity
Curious. You have a growth mindset and spirit of experimentation, a lifelong learner
Entrepreneurial. You thrive in a nimble, lean, unstructured, fast-paced startup
Compensation
Competitive compensation, including company-performance-based bonuses
Shared company vehicle
Daily lunches covered
Medical, dental and vision healthcare coverage
Play a critical role in a high growth business in a dynamic industry