Senior Manager-Compliance
Senior Manager-Compliance at American Express — Charlotte, North Carolina, United States
- Company: American Express
- Location: Charlotte, North Carolina, United States
- Employment type: FULL_TIME
- Salary: USD 960–230000 / year
- Posted: 2026-06-17
About this role
Job Description
Sr. Manager, Compliance Governance, Regulatory Operations & AI Enablement
Overview
The Sr. Manager, Compliance Governance, Regulatory Operations & AI Enablement will lead governance, reporting, operational compliance activities & AI enablement initiatives within the U.S. Consumer Regulatory Risk Identification, Advisory and Assessment team.
This role will drive consistency, reporting maturity, regulatory operations, and scalable governance processes supporting first line compliance accountability. In addition, this individual will serve as the team’s AI champion, helping identify, design, and implement responsible AI-enabled solutions that improve efficiency, reporting quality, knowledge management, and day-to-day compliance execution.
This role will play a critical part in modernizing the organization’s operating model by integrating emerging AI capabilities into compliance workflows while maintaining appropriate governance, controls, and regulatory alignment.
Responsibilities
Compliance Governance & Regulatory Operations
Lead development of executive-level compliance reporting and presentations
Develop monthly and quarterly compliance dashboards, metrics, and heatmaps
Coordinate RCIM, RAU, LRR mapping, RBST, and KRI governance activities
Support compliance committee materials and leadership updates
Develop and maintain compliance operating procedures, methodologies, and standards
Track remediation actions, regulatory commitments, and issue management activities
Coordinate audit and exam management activities
Drive consistency in issue/event classification and regulatory tagging
Partner with business and compliance leaders to improve governance maturity
Identify opportunities for process automation and operational efficiencies
AI Enablement & Innovation
Serve as the team’s primary AI enablement lead and internal AI champion
Identify opportunities to responsibly leverage AI tools to improve compliance workflows, reporting, and operational efficiency
Design and help operationalize AI-enabled processes supporting day-to-day compliance activities
Partner with technology, product, legal, risk, governance, and data stakeholders to support responsible AI adoption
Lead or coordinate development of custom GPTs and AI-enabled tools tailored to team workflows and compliance use cases
Develop AI use cases for activities such as:
regulatory research synthesis,
communication review support,
executive reporting,
issue/event analysis,
LRR mapping assistance,
procedure drafting,
governance documentation,
and knowledge management
Establish governance and usage standards for AI-assisted compliance activities
Help train team members on effective and responsible use of AI tools
Monitor emerging AI capabilities and identify opportunities to enhance team effectiveness and scalability
Support development of repeatable AI-enabled workflows that reduce manual administrative burden while preserving appropriate human oversight and accountability
Qualifications
4–8+ years of compliance governance, operational risk, audit, program management, consulting, or related experience
Strong PowerPoint and executive presentation development skills
Experience building dashboards, metrics, and reporting frameworks
Strong written communication and executive storytelling capability
Strong organizational and project management skills
Demonstrated interest, aptitude, or practical experience leveraging Artificial Intelligence tools in professional environments
Experience designing workflows, automations, knowledge management solutions, or AI-enabled operational processes preferred
Experience working cross-functionally with technology and data stakeholders preferred
Ability to translate complex regulatory and operational concepts into scalable processes and executive-ready materials
Experience interacting with senior leadership and regulators preferred
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.