Biz Ops, Growth
Biz Ops, Growth at Concourse Tech — New York, NY, US
- Company: Concourse Tech
- Location: New York, NY, US
- Employment type: Full-time
- Salary: $140,000–$180,000 a year
- Posted: 2026-06-23
About this role
WHY THIS ROLE
- Own the Full Post-Win Journey – From contract through go-live and beyond, you shepherd every win into a strong, lasting customer relationship.
- Shape a New Function – This is a new role, giving you the chance to define how Concourse approaches post-win operations and customer growth.
- Be the Bridge – Sit at the intersection of customer success, business development, and operations, working across the company to unlock new opportunities with existing partners.
- Ground Floor Opportunity – Join an early-stage startup led by a repeat founder with a successful exit.
WHAT YOU'LL DO
- Own the post-win process from contract execution through deployment and ongoing account management
- Manage contracting logistics with government partners, coordinating with legal, finance, and procurement stakeholders to close deals cleanly and quickly
- Serve as the primary relationship owner for government partners after a deal is won, ensuring a smooth handoff from sales and a strong start
- Run regular business reviews with partners to surface adoption insights, demonstrate value, and align on roadmap priorities
- Identify and develop expansion opportunities within existing accounts, from new use cases to additional agencies and jurisdictions
- Work closely with product and engineering to translate partner feedback into improvements
- Track partner health metrics and proactively address risks before they become problems
- Use AI tools to scale your work, automating reporting, synthesizing partner data, and building repeatable playbooks
WHAT WE'RE LOOKING FOR
- 1-2 years of experience in fast-paced consulting or a client-facing role at a tech company
- Comfort navigating contracts and procurement processes, ideally with government or enterprise customers
- Track record of managing complex stakeholder relationships and driving tangible outcomes
- Structured thinker who can turn ambiguous situations into a clear plan and next steps
- High agency: you find the work that needs doing and do it without being asked
- Enthusiasm for AI: you're excited to use tools like Claude to 10x your output
- Strong communicator who can engage equally well with a government program director and an engineering team
- Based in or willing to relocate to NYC for in-office work
ABOUT CONCOURSE
Concourse is the fastest-growing govtech, providing software to more than 100 state and local governments across the U.S.
Government calls what we do "IT modernization." We call it a trillion-dollar opportunity to overhaul how government works. Public services are broken not because of bureaucracy but instead because they run on antiquated, user-unfriendly software from legacy vendors.
Some examples: Concourse is powering the legislative management system for one of America's largest cities, a state's entire online bail payment system, and a case-management platform for mental-health response teams.
We are an AI-native company. Our org structure and staffing model are radically different from those of legacy tech companies: we have a flat team of superstar generalists who both own client relationships and manage fleets of long-horizon AI agents.
Our team works together in our Flatiron office five days a week.
Apply on Concourse Tech's site
Or fast-track your application with a Beaverhand AI interview