Forward Deployed Engineer
Forward Deployed Engineer at Dime — New York, NY, US
- Company: Dime
- Location: New York, NY, US
- Employment type: FULL_TIME
- Salary: USD 100000–185000 / year
- Posted: 2026-07-17
About this role
Forward Deployed Engineer
About DimeHealth AI
DimeHealth AI builds software that helps healthcare organizations streamline operations, improve patient access, and automate manual workflows. Our platform integrates with existing systems and enables teams to move faster with less administrative overhead.
Role Overview
We’re looking for a Forward Deployed Engineer to help bring new customers onto the platform and ensure successful deployments.
This role sits at the intersection of engineering, product, and customer success. You’ll work closely with both internal teams and external stakeholders to implement solutions, troubleshoot issues, and ensure systems are running smoothly in real-world environments.
You’ll be responsible for taking projects from initial deployment through production rollout, working directly with customers to solve operational problems using software and automation.
What You’ll Do
Lead onboarding and implementation efforts for new customers
Configure integrations with external systems, APIs, and third-party platforms
Troubleshoot technical issues across production deployments
Customize workflows and deployment configurations based on customer requirements
Work directly with customer stakeholders to gather requirements and drive execution
Collaborate with engineering and product teams to improve deployment infrastructure and internal tooling
Identify operational bottlenecks and propose scalable technical solutions
Help document implementation processes and best practices
What We’re Looking For
Strong problem-solving skills and attention to detail
Experience with at least one programming language (Python, JavaScript, or similar)
Familiarity with APIs, databases, and system integration concepts
Ability to operate independently in ambiguous, fast-paced environments
Strong communication skills and comfort working directly with customers
Willingness to travel occasionally for customer deployments if needed
Nice to Have
Exposure to healthcare systems or regulated environments
Experience deploying or supporting production software systems
Experience working on technical projects end-to-end
Interest in applied AI, workflow automation, or operational systems
Startup experience or comfort working in high-ownership environments
What You’ll Get
Ownership over real customer deployments and technical implementations
Exposure to cross-functional work across engineering, operations, and customer success
Opportunity to work closely with company leadership on high-impact projects
Fast learning environment with significant responsibility and autonomy
Competitive compensation and equity package
Opportunity to help shape deployment and implementation strategy at a fast-growing startup