Dir, Business Continuous Improvement Mgr
Dir, Business Continuous Improvement Mgr at TIAA — Charlotte, NC, US
- Company: TIAA
- Location: Charlotte, NC, US
- Employment type: Full-time
- Salary: $108,000–$158,000 a year
- Posted: 2026-10-01
About this role
The Business Continuous Improvement Management position is a leader in solutioning on recordkeeping transformation (RKT), strategic, and change-the-business (CTB) initiatives through analysis, design, develop, execute, and monitor phases, while serving as a key subject matter expert in Individual and Institutional Recordkeeping products, services and systems. Working under limited supervision, this role collaborates with business and technology teams across the organization to identify and execute improvement strategies that deliver measurable outcomes.
Key business processes supported: include Money In, Money Movement, Money Out
Key Responsibilities and Duties:
- Provides expertise on potential process enhancements that would improve operating efficiencies and cost effectiveness within the organization.
- Manages large projects and processes in the continuous improvement space, along with coaching and mentoring others.
- Reviews and approves business requirements, and participating in planning sessions, ensuring priorities are appropriately included
- Reviews current state process documentation including process flows Collaborates with key stakeholders across the organization to execute on improvement strategies
- Collaborates with cross-functional teams and provides clarity on capability and feature requirements and prioritization
- Reviews end-to-end test scenarios and validates solutions to meet business requirements
- Provides demos/walkthroughs to support UAT and business readiness
- Supports rollout strategy, including readiness checkout activities to ensure launch preparedness
- Monitors health of newly implemented processes and solutions during warranty period.
- Supports and responds to current state issues, as needed
Educational Requirements
- University (Degree) Preferred
Work Experience
- 5+ Years Required; 7+ Years Preferred
Physical Requirements
- Physical Requirements: Sedentary Work
Career Level
8IC
Required Skills:
- 5+ years of process improvement, operations, or consulting experience
- Experience with MS Office products - Excel, Word, PowerPoint, etc.
- Experience leveraging data, monitoring metrics, sharing results with leadership
- Experience operating as liaison between technology and business, and provide subject matter expertise
Preferred Skills:
- Retirement & Retail financial services experience
- Strong knowledge of TIAA products, services and systems
- Strong experience supporting strategic and transformational continuous improvement projects/programs
- Knowledge of and familiarity of the Scaled Agile Framework (SAFe), including Confluence, Jira Align, Sharepoint
- Experience presenting and taking direction from executive leadership
Related Skills
Accountability, Adaptability, Agile Methodology, Business Acumen, Business Process Improvement, Business Process Understanding, Change Management, Consultative Communication, Executive Presence, Influence, Prioritizes Effectively, Problem Solving, Program Management, Relationship Management, Resource Planning
Anticipated Posting End Date:
2026-10-16
Base Pay Range: $108,000/yr - $158,000/yr
Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).
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Company Overview
Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.
Our Culture of Impact
At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.
Benefits and Total Rewards
The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.
Equal Opportunity
We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.
Our full EEO & Non-Discrimination statement is on our careers home page, and you can read more about your rights and view government notices here.
Accessibility Support
TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.
If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:
Phone: (800) 842-2755
Email: accessibility.support@tiaa.org
Drug and Smoking Policy
TIAA maintains a drug-free and smoke/free workplace.
Privacy Notices
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