Technical Account Manager - Post Sales
Technical Account Manager - Post Sales at Escape — New York, NY, US
- Company: Escape
- Location: New York, NY, US
- Employment type: FULL_TIME
- Salary: USD 80000–150000 / year
- Posted: 2026-07-17
About this role
About Escape
Escape helps enterprises find and fix vulnerabilities at a scale and cost that manual security testing can't match.
We do it by deploying cost-efficient AI agents that discover, test and remediate vulnerabilities across enterprise environments.
With teams across New York, San Diego, Paris, and Amsterdam, we already won 100+ customers and raised $26M in funding from top investors including Balderton Capital, Uncorrelated Ventures and YCombinator.
Job description:
As a Technical Account Manager, once a customer signs with Escape, you become their primary point of contact and trusted partner, owning the relationship and ensuring long-term success with the platform.
You work closely with Sales Engineers during handover, and with Product & Engineering throughout the customer lifecycle.
If you have a strong technical background and a passion for building lasting customer relationships, this role is for you.
You ensure that customers:
Own the post-POC journey - guide deployment, configuration, and integrations to ensure smooth adoption.
Adopt Escape deeply - embed the platform across security, engineering, and product teams. Apply Python scripting and automation to optimize workflows and solve challenges.
Succeed long-term - build trusted relationships that drive renewals, expansion, and advocacy.
To understand your role better at Escape:
Lead post-sales onboarding & rollout:
Take over after POCs, guiding customers through production deployment, configuration, and integration, including automation with Python scripting as needed.
Own the long-term customer relationship:
Be the trusted technical partner for security, engineering, and product teams. Manage renewals and expansions in collaboration with Sales.
Drive adoption & value realization:
Monitor usage, adoption, and security impact; proactively identify risks, opportunities, and expansion paths.
Be the post-sales technical expert:
Answer technical questions, troubleshoot issues, coordinate with Engineering on escalations, and ensure smooth production operations.
Provide technical guidance and automation support:
Assist customers with integrations, scripting, and automation to help them maximize value from Escape. Troubleshoot issues, best practices and coordinate with Engineering as needed.
Feed the product loop:
Collect structured feedback, identify friction points, and work with Product & Engineering to influence the roadmap.
Why Escape?
You own the post-sales moment where Escape becomes mission-critical for our customers
Hands-on technical work with Python and integrations, making a real security impact
Influence both retention and the product roadmap
Collaborate with a world-class technical team solving meaningful cybersecurity problems
Fast-growing startup, top-tier investors, and strong growth potential
Qualifications:
Proven Professional: You have 3+ years of experience in a deep tech environment. 1-2 years of consulting experience is a plus.
Technical Background: You have a strong understanding of software and SaaS products and can troubleshoot and resolve technical issues. Experience in Python required, back-end engineering preferred.
Customer-Oriented: Passionate about helping clients succeed, with excellent communication skills and a knack for building strong relationships.
Proactive Problem-Solver: Able to quickly identify issues and work through solutions independently or with the support of the engineering team.
Team Player: Collaborates well with other teams, including engineering, product, and sales, to deliver the best possible outcomes for clients.
Able to travel on-site: You enjoy visiting customers at conferences and their offices, hosting workshops, and running POCs for their team on-site.
Excellent written and verbal communication abilities.
Startup Enthusiast: You are genuinely excited to join a rapidly growing deep tech startup, eager to make a significant impact, and motivated by the opportunity to shape the future of AI-driven cybersecurity.
Our Interview Process:
Initial screen with People & Operations Manager (30 min)
Technical Challenge
Meeting with our Sales Engineer (60 min)
Executive/founder interview (45 min)
References + offer