Head of Operations
Head of Operations at Gemnote — San Leandro, CA, US
- Company: Gemnote
- Location: San Leandro, CA, US
- Employment type: FULL_TIME
- Salary: USD 80000–120000 / year
- Posted: 2026-07-17
About this role
Overview
Gemnote is a fast-growing promotional products and branded merchandise company helping modern brands create meaningful physical experiences. Our clients love our full-service platform and they are some of the biggest companies in the world, including OpenAI, Google, Sephora, Netflix and more.
We’re scaling quickly and physical operations are now the heartbeat of our business. We’re looking for a Head of Operations to own and scale our warehouse, fulfillment, and global logistics infrastructure. This is a hands-on, build-from-zero-to-one role for someone who has scaled operations at a startup and is excited to build the backbone of a modern merchandising company.
Key Responsibilities
Oversee all warehouse operations, including managing our onsite team of 3-5 people in San Leandro, CA; ensure warehouse organization, inventory accuracy and on-time shipment performance
Improve SOPs, inventory systems, and fulfillment workflows; implement operational KPIs and reporting dashboards to increase efficiency
Plan and execute expansion into additional warehouse and/or fulfillment space; hire and build out fulfillment and operations teams as needed
Optimize and manage relationships with existing carriers; negotiate terms yearly to ensure we’re receiving the best rates
Build or improve overseas freight forwarding strategy; optimize international shipping, landed costs and customs processes
Explore and evaluate overseas distribution partnerships to reduce fulfillment timelines and international shipping expenses
Partner closely with cross-functional teams like Sales, Merchandising and Project Coordinators
Forecast operational needs based on revenue growth
Improve margin through operational efficiencies
You would be a good fit for this role if you have:
5+ years in operations, supply chain, logistics or fulfillment
Experience scaling physical operations at a startup
Comfortable in warehouses
Data-driven and systems-oriented
Willing to go onsite or travel to ensure inventory and daily operations are running smoothly at warehouse locations
High ownership mindset - you don’t wait to be told what to fix
Scrappy, resourceful and solutions-focused
Bonus:
Experience in promotional products, e-commerce, CPG or physical goods
Experience working with overseas factories or freight forwarders
Built out a warehouse from scratch
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.