Guest Experience Lead
Guest Experience Lead at Thuma — San Francisco, CA, US
- Company: Thuma
- Location: San Francisco, CA, US
- Employment type: Full-time
- Salary: $27–$32 an hour
- Posted: 2026-08-19
About this role
The Guest Experience Lead is a hands-on retail leader responsible for delivering an exceptional guest experience while driving sales performance and supporting daily store operations. This role serves as a lead presence on the sales floor, coaching associates through real-time selling opportunities, fostering a hospitality-driven environment, and helping the team achieve store goals.
The Guest Experience Lead partners closely with the Store Manager to maintain a high-performing showroom, support team development, and ensure operational standards are executed consistently. Ideal candidates are relationship builders who lead by example, excel at creating meaningful Guest connections, and thrive in a fast-paced retail environment.
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