IT Technician
IT Technician at Mental Health Association - Western MA — Chicopee, MA, US
- Company: Mental Health Association - Western MA
- Location: Chicopee, MA, US
- Employment type: Full-time
- Salary: $22–$24 an hour
- Posted: 2026-10-01
About this role
As a Technical Support Specialist, you will play a key role in providing technical support and maintaining Microsoft SharePoint environments. Your problem-solving skills and expertise will be essential in ensuring efficient operations and effective collaboration within the organization.
Schedule: Monday - Friday 9am - 5pm (40 hours)
100% on-site, in-person position
Pay range: $22 - $24 per hour
Key Responsibilities
- Set up and configure Microsoft SharePoint environments to support collaboration and document management.
- Maintain and support SharePoint sites to ensure optimal functionality.
- Collaborate with cross-functional teams to understand business requirements and customize SharePoint solutions.
- Troubleshoot and resolve software-related issues, providing timely support to end-users.
- Stay informed about the latest SharePoint and software trends to recommend enhancements.
- Respond to and resolve help desk tickets efficiently.
- Diagnose and troubleshoot software problems using effective problem-solving techniques.
- Work with team members to escalate and resolve complex technical issues.
- Assist in the installation, configuration, and maintenance of software applications.
- Educate end-users on software functionalities and best practices.
- Document and maintain accurate records of all support interactions.
- Experience in setting up and maintaining Microsoft SharePoint environments.
- Strong knowledge of SharePoint architecture, configuration, and customization.
- Proficient in software support, troubleshooting, and issue resolution.
- Strong communication skills for interacting with both technical and non-technical stakeholders.
- Ability to work independently and collaboratively in a fast-paced environment.
- Relevant certifications in SharePoint and software support are beneficial.
- Solid understanding of software applications and their functionalities.
- Detail-oriented with strong organizational and multitasking abilities.
- Strong customer service skills.
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (403B, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Long Term Disability
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