Head of Customer Success
Head of Customer Success at Joan Technologies LTD — Bengaluru, Karnataka, IN
- Company: Joan Technologies LTD
- Location: Bengaluru, Karnataka, IN
- Employment type: FULL_TIME
- Salary: INR 5000000–8000000 / year
- Posted: 2026-05-23
About this role
Head of Customer Success
Joan Technologies LTD - Bangalore City, Bengaluru, Karnataka
Salary: ₹50,00,000 - ₹80,00,000 per year
About the Role:
We are looking for a seasoned and strategic Head of Customer Success to lead and scale our global customer success function. This is a leadership role requiring a strong blend of technical expertise, business acumen, and customer-centricity.
What You'll Do:
Customer Success Leadership:
- Lead and scale the Customer Success organization across regions
- Define and execute customer success strategies aligned with business goals
- Build a high-performance, customer-centric culture
P&L Ownership & Revenue Growth:
- Own and manage P&L for customer success and services business
- Drive revenue through renewals, upsell, cross-sell, and expansion strategies
- Identify monetization opportunities within the existing customer base
Customer Engagement & Retention:
- Build and manage relationships with CXOs and senior stakeholders
- Ensure high customer satisfaction, retention, and long-term value realization
- Act as an escalation point for critical customer issues
What We're Looking For:
- 25+ years of experience in Customer Success, Delivery, or Sales leadership roles
- Strong background in telecom, networking, SaaS, or technology-driven industries
- Proven experience in owning P&L and driving revenue growth
- Demonstrated success in managing large enterprise customers
- Strong technical acumen with ability to engage in solution-level discussions
- Excellent stakeholder management and relationship-building skills
Why Join Us:
- Leadership role with high visibility and impact
- Opportunity to shape the global customer success strategy
- Work with cutting-edge technology and global customers
- Fast-growing, innovation-driven organization