Product Specialist (Support)
Product Specialist (Support) at Juicebox — San Francisco, US
- Company: Juicebox
- Location: San Francisco, US
- Employment type: FULL_TIME
- Salary: USD 100000–140000 / year
- Posted: 2026-07-17
About this role
About Juicebox
Juicebox is on a mission to help teams win the talent war.
In the age of AI, human ingenuity is the ultimate scarce resource. Recruiting is a zero-sum game where you either compete or lose.
Teams at Ramp, Notion, and leading AI labs use Juicebox to power their hiring, alongside 5,000+ customers from early-stage startups to Fortune 500 companies.
We are on the path to $100M in ARR with 20%+ monthly growth , powering thousands of searches every day and making Juicebox one of the fastest-growing AI SaaS companies in the world.
Juicebox has raised over $116M in funding from lead investors including Sequoia Capital, DST Global, and NFDG. Read more about our $80M Series B here. Additional investors in Juicebox include Y Combinator, Coatue, Bond, Lux, Verified Capital, and Committed Capital.
About the Role
We're hiring a Product Specialist to sit at the heart of customer support and product quality. You’ll respond to live support requests, investigate bugs in real time, and work closely with engineering and product to ensure issues are resolved quickly and clearly.
You’ll play a key role in keeping our customers unblocked, and helping our team stay fast, focused, and close to user pain.
You Will
Respond to incoming support tickets and product questions (Intercom, Slack, email)
Investigate live issues, replicate bugs, and gather technical details
Create well-scoped bug reports with context, repro steps, and priority guidance
Partner with engineering and product to coordinate resolution and track progress
Follow up with users once fixes or workarounds are in place
Maintain clean documentation, internal tools, and support workflows (Linear, Notion, etc.)
Spot recurring themes in feedback and flag insights to product leadership
You Have
Have 2–4+ years of experience in support engineering, product ops, or customer support at a SaaS company
Are a clear and calm communicator, especially when customers are blocked
Are curious and scrappy -- you dig into bugs, run tests, and clarify edge cases
Can balance fast response times with thoughtful root cause analysis
Are organized, proactive, and comfortable coordinating across functions
Are based in SF or open to relocating (in-office 5 days/week)
Nice to Haves
Prior experience in AI, SaaS, or recruiting tech
Technical / product manager background
Experience with tools like Linear, Notion, Intercom, HubSpot, or PostHog
Ability to write internal documentation, create bug tickets, or support triage automation