Operations Program Manager - Insurance Specialty
Operations Program Manager - Insurance Specialty at Evident ID — Atlanta, GA, US
- Company: Evident ID
- Location: Atlanta, GA, US
- Employment type: Full-time
- Posted: 2026-05-09
About this role
The world’s largest organizations rely on Evident to help them protect their business and brand from third-party risk. Our game-changing technology - which enables the secure exchange of risk data like proof of insurance, identity, business registration, and other information - helps our customers verify that their partners have all of the required credentials to do business.
In today’s new remote-first, ever-changing regulatory environment, our secure, privacy-first enterprise platform, accessible via web portal or API, provides a highly scalable and configurable solution to manage communications, storage, decisioning, and ongoing monitoring of credentials.
Evident is a VC-backed technology startup, headquartered in Atlanta, GA. Learn more at evidentid.com.
Evident ID is hiring an Insurance Program Manager to join our Operations Team. This is a hybrid role working from the Atlanta office 3 days a week.
Responsibilities
- Responsible for the quality and efficiency of a team of insurance certificate verification specialists
- Conduct ongoing training for insurance verification specialists
- Create and maintain training and user guide articles on processes and procedures
- Work closely with product and engineering team to improve the insurance verification software and identify opportunities for new features
- Translate insurance requirements into product offerings and recognize gaps
- Be a driving force for product enhancements and efficiencies
- Work with a strong sense of urgency to meet and exceed daily customer and internal escalation inquires
- Participate in various company initiatives and projects as requested
- Build and maintain strong internal relationships with different departments within the company (we are a team!)
- Support the vision and values of the company through role modeling and encouraging desired behaviors (actions speak louder than words)
If you have the following you might be a good fit!
- 2+ years of experience within Commercial Insurance lines of coverage (U.S. commercial lines are a must, any international experience is a plus)
- Product Management or Project Management experience highly encouraged
- Strong understanding on how to read and interpret Certificates of Insurance
- Experience training and coaching a team of operational specialists to be the best and do their best
- Experience working with customers to understand their needs or help address questions or issues
- Experience in insurtech or procurement technology is a plus
- Enjoy working in a collaborative environment
- Open to feedback
- Comfortable conducting analysis and pulling together regular metrics
- Have a can-do attitude even when you may not know the answer but you will figure it out
- Mutli-tasker extraordinaire
- Open to change on a regular basis (every day is different!)
- Strong written and verbal communication skills
- Not afraid to ask questions
- Skilled at organizing and prioritizing tasks
We are not looking for:
- Someone to sit on the sidelines
- Likes to work independently
- Enjoys doing the same work everyday
- Closed minded
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