Customer Success Manager
Customer Success Manager at Sendblue — New York, NY, US
- Company: Sendblue
- Location: New York, NY, US
- Employment type: FULL_TIME
- Salary: USD 70000–120000 / year
- Posted: 2026-07-17
About this role
We are seeking a dynamic, technical, customer-obsessed professional to lead our efforts in onboarding new clients, building long-term relationships, and driving engagement with our blue-bubble-powered platform. You’ll play a pivotal role in ensuring our customers achieve their goals while maximizing the value they derive from Sendblue.
What You’ll Do:
Customer Onboarding: Lead smooth and impactful onboarding experiences that set customers up for long-term success.
Retention Strategy: Design and execute strategies to minimize churn and improve customer retention.
Relationship Building: Cultivate trust and foster strong relationships with customers through regular check-ins, feedback sessions, and proactive support.
Request Management: Ensure customer requests are addressed efficiently by coordinating with internal teams.
Advocate for Customers: Represent customer needs and feedback within Sendblue to inform product development and business strategy.
Insights and Reporting: Maintain a customer health dashboard and share actionable insights with the team to improve engagement and satisfaction.
Upsell Opportunities: Identify and recommend new product features or upgrades that align with customer growth goals.
What We’re Looking For:
**Experience with CRM systems (GoHighLevel, Close.io, Hubspot preferred).
**Experience building out and troubleshooting workflows and automations in HubSpot, GHL, Zapier, or other no-code platforms.
Some experience in customer success, account management, or a similar role (SaaS or CRM experience preferred).
Exceptional communication and interpersonal skills with the ability to build rapport quickly.
Proven ability to manage multiple customer relationships and prioritize effectively.
A proactive and problem-solving mindset with a “figure-it-out” attitude.
Passion for our technology and intuitive understanding of why customers need it.
What We Offer:
Competitive salary and performance-based bonuses.
A high-energy and fast-moving environment.
Comprehensive health benefits and unlimited PTO.
Sendblue is revolutionizing how businesses communicate. If you’re excited about making a real impact and helping our customers grow with us, we want to work with you!