Customer Success (AI Products)
Customer Success (AI Products) at ShortLoop — Bengaluru, KA, IN
- Company: ShortLoop
- Location: Bengaluru, KA, IN
- Employment type: FULL_TIME
- Salary: USD 12–30 / year
- Posted: 2026-07-17
About this role
ShortLoop builds AI Agents for US automotive dealerships. Our AI handles inbound calls, missed calls, service bookings, and outbound campaigns across Sales, Service, and Reception.
We work with individual and multi-store dealer groups across the US and are rapidly scaling.
About the Role
We are hiring for our Customer Success team to own the full lifecycle of dealership deployments.
This is not a passive “account manager” role.
You will:
Deploy AI systems at new dealerships
Coordinate integrations with engineering
Configure workflows, dashboards, data in accordance with dealership requirements
Analyze call data and performance metrics
Run performance reviews with dealer GMs & Sales & Service Directors
Identify gaps and drive improvements
Ensure renewals, upsell and multi-store expansion
This is a hands-on role working daily with:
US dealership operators
Our Sales & Engineering team
Real call data and operational metrics
You must be extremely detail-oriented and comfortable working with numbers, dashboards, and process documentation.
Ideal Profile
2–5 years of experience in SaaS Customer Success / Implementation / Solutions
Experience serving US customers preferred
Strong analytical mindset (comfortable with numbers, metrics, dashboards)
Excellent written and verbal English communication
Process-driven and detail-oriented
Comfortable working in US hours
Startup experience preferred