AI-Native Chief of Staff
AI-Native Chief of Staff at Soff — San Francisco, CA, US
- Company: Soff
- Location: San Francisco, CA, US
- Employment type: FULL_TIME
- Salary: USD 100–160 / year
- Posted: 2026-07-17
About this role
About Soff
Soff is the AI agent workforce for the physical world. We bridge the gap between data intelligence and industrial execution. By deploying a specialized workforce of AI agents orchestrated by a central intelligence, we give enterprises the power to automate mission-critical tasks with absolute precision.
Starting with Sales.
Soff evolves with every transaction, turning operational friction into a competitive edge so sales teams stop firefighting and start growing the company.
About the Role
You will join our team as Chief of Staff. You'll work directly with the founder to drive the highest-priority initiatives across the company — from customer success to operations to strategy. You'll be the connective tissue between every function, ensuring nothing falls through the cracks as we scale.
What you'll do
Own cross-functional execution: coordinate between engineering, sales, and customers to ensure priorities are aligned and moving fast
Serve as the founder's force multiplier — take ownership of critical projects, prepare for key meetings, and drive follow-through on strategic decisions
Lead customer success operations: oversee onboarding, implementation, and account health for key clients, stepping in directly when needed to ensure white-glove service
Build and refine internal processes, workflows, and reporting as the company scales from early customers to broader market adoption
Analyze customer and business data to surface insights, identify bottlenecks, and recommend priorities to the leadership team
Own special projects end-to-end: offsites, tradeshows, partnership announcements, case studies, hiring coordination, and whatever else the business needs
Communicate customer feedback and field intelligence to product and engineering in a structured, prioritized way
Champion a culture of customer obsession and operational excellence across the team
Fill gaps — do whatever it takes to help Soff and our customers succeed, even when it doesn't fit neatly into a job description
What we want
Anything it takes mentality. Together, we do what it takes to make our customers happy.
Sweats the details. You pay attention to small things, and follow processes to deliver consistent experiences
Growth mindset, constantly looking for ways to improve
Service orientation. You care deeply about making customers happy, and feel pain when they don’t
Professional, warm communicator. You’re the face of the company. In both writing and verbally, you show up warm and competent
Extremely organized. You have a natural ability to juggle a lot of competing considerations.
Thrives in ambiguity. We’re a startup. Many things change, pretty dramatically, very quickly
Product and technical orientation. You’re not a coder, but you learn the product in and out, and you have a technical aptitude that allows you to communicate effectively with product and engineering
Why Join Soff?
We're growing massively and are backed by Silicon Valley's best investors (Y Combinator, General Catalyst, etc.)
Ownership & Autonomy - Take full ownership of projects and ship fast.
Top-Tier Compensation - Competitive salary + equity in a high-growth startup.
Comprehensive Benefits - Healthcare, dental, vision coverage.
Work With the Best - Join a world-class team of engineers and builders.
If you've read until here, send me an email with your favorite song 😊