Sr. Media Delivery Specialist, AWS Support Strategic Industries

Sr. Media Delivery Specialist, AWS Support Strategic Industries at Amazon — Austin, TX, US

  • Company: Amazon
  • Location: Austin, TX, US
  • Posted: 2026-09-15

About this role

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Amazon Web Services (AWS) is looking for an Enterprise Account Engineer who is passionate about helping our largest video customers optimize, secure, operate, and get the best performance out of their streaming media workloads.

Our team builds deep relationships with the top companies in video through which we drive best practices through an architectural and operational lens ensuring our customers are set-up for success. We exemplify Customer Obsession working alongside our customers' engineering and operations teams embedding to become a trusted advisor and team member. Enterprise Account Engineers must be able to work across many AWS services across media workloads from contribution encoding through origination and content delivery. You will apply both product and domain expertise to assist customers in their key workflows through all phases of architectural specification, development, deployment, and monitoring for ongoing operations. Working in tandem with a Technical Account Manager specializing in media delivery Enterprise Account Engineers are key to driving long-term success with key enterprise accounts. You will develop deep technical knowledge on the operational aspects of media workflows and leverage that knowledge to provide expert guidance to ensure our customers achieve operational reliability resiliency and scalability for their critical live events and other media workloads.

Depending on a customer's needs you may also work closely with members of AWS Professional Services. While this role is not expected to develop software within the AWS services a software development background will be valuable in helping understand complex customer needs and drive software solutions as well as being able to ideate and innovate in this position. Most importantly you have to consistently uphold high standards in proactively guiding customers in all aspects of the engagement.

Key job responsibilities

  • As an Enterprise Account Engineer specializing in media delivery you will:
  • Act as the primary technical point of contact representing the technical needs of high-value media workflows for key enterprise accounts during live event delivery * Work across multiple AWS services including video origination and delivery services to drive well architected solutions and ensure a consistently high customer experience with overall content delivery performance * Interface with customer project managers and technical owners to understand key technical and operations requirements * Collaborate with Product Managers to define customer technical requirements helping to advocate for solutions that drive long-term operational success * Collaborate with CloudFront and Edge Security teams to drive key customers' success initiatives * Oversee media delivery performance by monitoring both customer and service metrics. * Identify troubleshoot mitigate and resolve complex video delivery performance problems * Own customer-facing and internal communication during production impacting incidents * Work independently with customer engineering and operations teams * Build training materials, runbooks, and operational plans to help a key, expanding team

A day in the life
As a Sr. EAE, you will work daily with customers Support Engineering and multiple service teams to continuously raise the experience and bar for our customers and technical bar internally. Activities might range widely from helping a customer design their architecture, working with service teams to help define the roadmap, to developing custom solutions or delivering talks and influencing the internal technical communities.

About the team
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

  • 5+ years of design/implementation/operations/consulting with distributed applications experience
  • 5+ years of technical engineering experience
  • Bachelor's degree
  • Knowledge of of cloud based architecture, cloud services and experience in customer facing roles
  • Experience in external enterprise customer-facing role as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences
  • Experience in one or more of the following areas: software design or development, content distribution/CDN, scripting/automation, database architecture, IP networking, IT security, BigData/Hadoop/Spark, operations management, service oriented architecture

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Beverly Hills - 153,600.00 - 207,800.00 USD annually
USA, CA, Sunnyvale - 176,600.00 - 239,000.00 USD annually
USA, MA, BOSTON - 153,600.00 - 207,800.00 USD annually
USA, NY, New York - 169,000.00 - 228,600.00 USD annually
USA, TX, Austin - 153,600.00 - 207,800.00 USD annually
USA, TX, Dallas - 153,600.00 - 207,800.00 USD annually
USA, VA, Herndon - 153,600.00 - 207,800.00 USD annually
USA, WA, Bellevue - 153,600.00 - 207,800.00 USD annually
USA, WA, Seattle - 153,600.00 - 207,800.00 USD annually

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