Customer Support Specialist
Customer Support Specialist at Structured Labs — San Francisco, CA, US
- Company: Structured Labs
- Location: San Francisco, CA, US
- Employment type: CONTRACTOR
- Salary: USD 18–20 / year
- Posted: 2026-07-17
About this role
Waldium is the autonomous content platform used by YC-backed startups to generate technical guides, tutorials, and product documentation optimized for AI discovery. As we scale and launch new features, we need part-time customer support help to manage inbound questions and provide fast, reliable responses.
What you’ll do
Handle all inbound customer conversations through Tidio
Learn the Waldium platform and product flows so you can answer common questions clearly
Troubleshoot issues, gather context, and escalate technical problems to engineering
Maintain quick response times during agreed coverage hours
Keep communication concise and accurate
What we’re looking for
Experience in customer support or customer success
Strong written communication
Ability to understand technical products without hand-holding
Reliability during US working hours
Someone who can ramp fast and operate without constant oversight
Details
Contract role tied to our product launch
4–8 week engagement with potential to extend
10–20 hours per week
Remote
Hourly rate based on experience