Customer Support Engineer
Customer Support Engineer at Vapi — San Francisco, US
- Company: Vapi
- Location: San Francisco, US
- Employment type: FULL_TIME
- Salary: USD 15000–20000 / year
- Posted: 2026-07-17
About this role
Vapi (/ˈVɑːpi/):
We’re creating the shift to voice as humanity’s default interface
We’re the most configurable platform for deploying voice agents
We’ve grown to over 600k developers in two years, adding 2,000+ every day
Try talking to Vapi now!
Why We’re Hiring This Role:
We get a ticket every 7 minutes.
We’re hiring a cracked cse to show our customers more love.
What You’ll Do:
30 Day : Ramp to 50 tickets a day.
60 Day : Write docs and educate users on building SOTA voice agents.
90 Day : Automate 30% of your tickets with AI agents.
Who You Are:
You’ve worked at an early startup.
You’ve been a CSE at a company we admire.
Bonus: You’ve built your own startup.
Why Vapi:
Generational impact : Build the human interface for every business
Ownership culture : 70% of the company are previous founders
Kind team : The founders, Jordan and Nikhil, are Canadians
Tier-1 Investors : YC, KP seed, Bessemer Series A
What We Offer:
Real stake : We offer a competitive salary and excellent equity ownership
Comprehensive health coverage : medical, dental, and vision plans
Team love : We love hanging out, and we do quarterly off-sites
Flexible time off : take what you need
More : catered meals, transportation, gym, and a $10k annual L&D budget