Customer Support Engineer

About this role

Vapi (/ˈVɑːpi/): We’re creating the shift to voice as humanity’s default interface We’re the most configurable platform for deploying voice agents We’ve grown to over 600k developers in two years, adding 2,000+ every day Try talking to Vapi now! Why We’re Hiring This Role: We get a ticket every 7 minutes. We’re hiring a cracked cse to show our customers more love. What You’ll Do: 30 Day : Ramp to 50 tickets a day. 60 Day : Write docs and educate users on building SOTA voice agents. 90 Day : Automate 30% of your tickets with AI agents. Who You Are: You’ve worked at an early startup. You’ve been a CSE at a company we admire. Bonus: You’ve built your own startup. Why Vapi: Generational impact : Build the human interface for every business Ownership culture : 70% of the company are previous founders Kind team : The founders, Jordan and Nikhil, are Canadians Tier-1 Investors : YC, KP seed, Bessemer Series A What We Offer: Real stake : We offer a competitive salary and excellent equity ownership Comprehensive health coverage : medical, dental, and vision plans Team love : We love hanging out, and we do quarterly off-sites Flexible time off : take what you need More : catered meals, transportation, gym, and a $10k annual L&D budget