Veterinary Client Service Representative
Veterinary Client Service Representative at Grandview Animal Hospital — Grandview, MO, US
- Company: Grandview Animal Hospital
- Location: Grandview, MO, US
- Posted: 2026-09-23
About this role
🐾 Veterinary Client Service Representative (CSR) Wanted! 🐾
Love animals? Thrive on helping people? Enjoy creating exceptional experiences for both pets and their humans? If that sounds like you, keep reading. 👀
We're looking for a full-time Client Service Representative (CSR) who brings positive energy, outstanding customer service skills, and a genuine passion for helping pets and their families. As the first and last impression of our hospital, you'll play a vital role in creating a welcoming, compassionate, and efficient experience for every client who walks through our doors.
If you're the kind of person who can juggle phone calls, appointments, client questions, and puppy cuddles—all while keeping a smile on your face—you'll fit right in.
✨ What You'll Be Doing
As a key member of our veterinary team, you'll:
- Greet clients and patients warmly and professionally upon arrival.
- Create a welcoming and positive first impression for every pet and pet parent.
- Schedule appointments efficiently while helping clients find the best care options for their pets.
- Answer incoming phone calls, emails, and text messages with professionalism, empathy, and accuracy.
- Check clients in and out, process payments, and review invoices.
- Explain hospital services, policies, treatment plans, wellness programs, and preventative care recommendations.
- Assist clients with medication refills, appointment reminders, and follow-up communications.
- Maintain accurate client and patient records within the practice management system.
- Coordinate communication between veterinarians, technicians, assistants, and clients.
- Handle client concerns and resolve issues with compassion and professionalism.
- Educate pet parents on preventive care, wellness visits, vaccination schedules, and hospital resources.
- Support the medical team by ensuring client information is accurate and complete before appointments.
- Manage daily appointment flow and help maximize schedule efficiency.
- Assist with administrative tasks including filing, data entry, inventory support, and record management.
- Help maintain a clean, organized, and welcoming reception area and lobby.
- Build lasting relationships with clients through exceptional service and personalized care.
- Advocate for every pet and family by ensuring they feel heard, supported, and cared for throughout their visit.
🌟 Who You Are
You're not just looking for a job—you want to make a difference every day.
You have:
- A minimum of 2 years of customer service experience required.
- Previous veterinary, animal care, medical office, or client service experience preferred.
- Excellent communication and interpersonal skills.
- Strong multitasking abilities and attention to detail.
- The ability to remain calm, compassionate, and professional in fast-paced or emotional situations.
- Experience handling multiple phone lines, scheduling software, and computer systems.
- Strong organizational and time management skills.
- A positive attitude and team-first mindset.
- A genuine love for animals and the people who love them.
- The ability to provide exceptional service while maintaining accuracy and efficiency.
🎉 Why You'll Love It Here
- Competitive compensation (depending on experience) including base pay and 401(k) match.
- Comprehensive health and wellness benefits that start on day one.
- Flexible work schedules to support your life outside of work.
- Paid Time Off (PTO) because we truly believe in a TREAT YOURSELF mentality.
- A BIG focus on learning and growing with opportunities for professional development.
- Mentorship and real career growth opportunities.
- A supportive team culture where your contributions matter.
- And the little (big) things, like comfy scrubs, four-legged coworkers, and lots of adorable patients.
🐾 Ready to Join the Pack?
If you're a Client Service Representative who wants to create meaningful connections, support exceptional veterinary care, and make a real impact on pets and their families every day, we'd love to meet you.
Apply today and help us make tails wag, purrs louder, and lives better. 🐾❤️
Questions? Contact our clinical staff recruiter at ashley@obrienvetgroup.com.
Apply with Beaverhand, the recruiting company that advocates for you and can negotiate your offer