Terms and Conditions

1. SAAS Services and Support

Subject to the terms of this Agreement, Beaverhand will use commercially reasonable efforts to provide Customer the Services. As part of the registration process, Customer will identify an administrative user name and password for Customer's Beaverhand account. Beaverhand reserves the right to refuse registration of, or cancel passwords it deems inappropriate.

Beaverhand will provide Customer with reasonable technical support services in accordance with Beaverhand's standard practice.

Service Availability

While we strive for 99.9% uptime, we do not guarantee uninterrupted service. We may suspend service for maintenance with reasonable notice. Any specific service level commitment must be agreed separately in writing.

2. Restrictions and Responsibilities

Customer will not, directly or indirectly:

• Reverse engineer, decompile, disassemble or otherwise attempt to discover the source code or underlying ideas or algorithms of the Services
• Modify, translate, or create derivative works based on the Services
• Use the Services for timesharing or service bureau purposes or otherwise for the benefit of a third party
• Remove any proprietary notices or labels
• Use the Services in any way that violates applicable laws or regulations
• Transmit malware, viruses, or other harmful code
• Interfere with or disrupt the Services or the infrastructure supporting them
• Scrape or harvest data from the platform

Customer represents, covenants, and warrants that Customer will use the Services only in compliance with all applicable laws and regulations.

3. Compliance with Employment Laws

Customer is responsible for ensuring that its use of the Services complies with all applicable employment laws, including EEOC guidance, the ADA, GDPR, and state and local hiring regulations such as the Illinois Artificial Intelligence Video Interview Act and New York City Local Law 144.

Beaverhand provides tools intended to support compliant hiring, including candidate disclosure and consent flows and a full assessment audit trail. Where a law places an obligation on the employer or employment agency using an automated employment decision tool — for example the independent bias audit and candidate notice requirements of NYC Local Law 144 — that obligation remains Customer's. Nothing in this Agreement transfers it to Beaverhand.

4. Confidentiality

Each party agrees that it will use the Confidential Information of the other party solely in accordance with the provisions of this Agreement and will not disclose such Confidential Information to any third party without the other party's prior written consent.

Each party agrees to protect the other party's Confidential Information using the same degree of care it uses to protect its own confidential information, but in no case less than reasonable care.

5. Fees and Payment

Customer will pay Beaverhand the fees specified in the applicable order form. All fees are payable in U.S. dollars and are due within thirty (30) days of the invoice date unless otherwise specified.

Late payments will bear interest at the rate of 1.5% per month (or the highest rate permitted by law, if less) from the payment due date until paid in full.

All fees are non-refundable except as expressly set forth in this Agreement.

6. Proprietary Rights

Beaverhand owns all right, title and interest, including all related intellectual property rights, in and to the Services and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by Customer or any other party relating to the Services.

This Agreement does not grant Customer any rights to Beaverhand's trademarks or service marks.

7. Customer Data, Privacy and Model Training

Customer retains ownership of Customer Data, including candidate interview and assessment data. Beaverhand claims no intellectual property rights over the content Customer provides. Customer grants Beaverhand a license to use Customer Data to provide and improve the Services.

That license includes using interview screen recordings and webcam recordings to train and improve Beaverhand's own proprietary assessment models. Webcam footage is used only to learn behavioural signals such as presence and attention; Beaverhand does not extract, derive or store facial geometry, face templates or any other biometric identifier. Beaverhand does not sell Customer Data, does not share one customer's candidate data with another customer, and its third-party speech and language providers do not train their models on Customer Data.

Candidates may opt out of having their recordings used for model training, and may request deletion, by contacting privacy@beaverhand.com. Full detail is set out in our Privacy Policy, which forms part of this Agreement.

Interview and assessment data is retained for 12 months by default. Enterprise customers may agree a custom retention period, and Customer or a candidate may request earlier deletion at any time.

8. WallFace™ Integrity Monitoring

WallFace™ observes how a candidate works during an assessment and surfaces signals for Customer's review. Every signal it raises is accompanied by a timestamp and a description of what was observed, so Customer can evaluate it directly.

WallFace™ does not make hiring decisions and does not determine that a candidate has acted improperly. No automated system is perfect, and signals may have innocent explanations. Final hiring decisions, and any action taken in response to a signal, remain Customer's responsibility.

9. Warranty and Disclaimer

Beaverhand warrants that the Services will perform materially in accordance with the applicable documentation during the subscription term. For any breach of such warranty, Customer's exclusive remedy shall be as provided in the Termination section below.

10. Mutual Indemnification

Beaverhand shall defend Customer against any claim brought against Customer by a third party alleging that the Services infringes such third party's patent, copyright or trademark, and shall indemnify Customer for any damages finally awarded against Customer.

Customer shall defend Beaverhand against any claim brought against Beaverhand by a third party arising from Customer's use of the Services in violation of this Agreement, and shall indemnify Beaverhand for any damages finally awarded against Beaverhand.

11. Limitation of Liability

12. Term and Termination

This Agreement commences on the Effective Date and continues for the initial subscription term specified in the order form, unless earlier terminated as provided herein.

Either party may terminate this Agreement for cause if the other party materially breaches this Agreement and fails to cure such breach within thirty (30) days after written notice.

Upon termination, Customer's right to access and use the Services will immediately cease, and Customer shall return or destroy all Confidential Information of Beaverhand.

13. General Provisions

Entire Agreement

This Agreement constitutes the entire agreement between the parties and supersedes all prior and contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter.

Governing Law

This Agreement shall be governed by the laws of the State of Oregon without regard to its conflict of laws provisions.

Amendments

No amendment to or modification of this Agreement is effective unless it is in writing and signed by authorized representatives of both parties.

Severability

If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to law, the provision shall be modified by the court and interpreted so as best to accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions of this Agreement shall remain in effect.

Contact Information

Beaverhand Inc.

📧 privacy@beaverhand.com

📍 621 SW Morrison St, Ste 800, Portland OR 97205